The Red Flag Group®

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Customer Support

The Red Flag Group client support channels will be retired on January 4, 2021. From that date on, please access www.my.refinitiv.com to request support.

Applicable until January 4, 2021

To raise a request and follow up, Frequently Asked Questions, training videos & user guides, 24hrs a day, anytime, and with anywhere access.

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Customer portal 24/7 →

US Toll-Free +1-888-298-6990

HK Toll-Free +800-968-948 (for APAC)

Krakow +48-123-966-009 (for EMEA)

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Our offices

ASIA PACIFIC

MANILA, PHILIPPINES

Unit 7-2, 7/F Net Square
3rd Avenue corner
28th Street E-Square,
Crescent Park West
Bonifacio Global City,
Taguig City,
Metro Manila, Philippines

Phone: +63 923 099 0458
VAT Zero-rating Cert No.: 2016-1807

ASIA PACIFIC

PENANG, MALAYSIA

2-2-3A, One Square
Tingkat Mahsuri
11950 Bayan Lepas
Pulau Pinang
Penang, Malaysia

Phone: +604 371 9800

ASIA PACIFIC

SHANGHAI, CHINA

Room C03, 3F, Agile International Plaza,
No. 525 Middle
Xizang Road,
Huangpu District,
Shanghai, China

Phone: +86 21 2327 9832

ASIA PACIFIC

HONG KONG, SAR

21/F Cityplaza Three
14 Taikoo Wan Road
Taikoo, Hong Kong

Phone: +800 968 948

EUROPE

PARIS, FRANCE

The Artois Building
42/44 Washington Street,
75008, Paris, France

Phone: +33 7 77 93 44 56

EUROPE

MADRID, SPAIN

Parque Empresarial La Finca,
Paseo Club Deportivo 1
Office 104, Building 4
Pozuelo de Alarcon,
28223 Madrid, Spain

Phone: +34 91 111 58 34

EUROPE

COPENHAGEN, DENMARK

Visionhouse
Lyskær 8,
2730 Herlev
Denmark

Phone: +45 40 97 41 10

EUROPE

KRAKÓW, POLAND

ul. Kotlarska 11
Krakow, 31-539
Poland

Phone: +48 123 236 390

EUROPE

ROTTERDAM, THE NETHERLANDS

Overwegwachter 4
3034KG, Rotterdam
The Netherlands

Phone: +31 640 668 263
VAT number: NL 858644587B01

EUROPE

ZUG, SWITZERLAND

Bahnhofstrasse 23
6300 Zug
Switzerland

Phone: EMEA Toll-Free +48-123-966-009

EUROPE

LONDON, UK

1 Fore Street Avenue
London, EC2Y 9DT
United Kingdom

Phone: (Toll Free) 0-800-098-8482
VAT Reg. No.: 119098206

MIDDLE EAST & AFRICA

AMMAN, JORDAN

Floor No. 5, Hamadani Complex 3
Building No. 162
Mecca Street – Mousa Abdulsalam
Haneyah Street Um Al Summaq
Amman, Jordan

Phone: +962 6 553 4702

MIDDLE EAST & AFRICA

DUBAI, UAE

Office 104, Building 3
PO Box 500 630
Dubai Internet City
Dubai, United Arab Emirates

Phone: EMEA Toll-Free +48-123-966-009

AMERICAS

PANAMA CITY, PANAMA

Obarrio, 55th East, “Santa Rita O” St.
SFC Tower, 15th Floor, Office 15-ABC
Panama City, Panama

Phone: +507 835 5458

AMERICAS

PHOENIX, AZ, USA

Suite 205, Papago Buttes Plaza
1230 West Washington Street
Tempe, AZ 85281
United States

Phone: +1 480 825 7787