Emerging market business teams handling compliance risks in the Middle East
The client is a multinational company operating in over 80 countries.
The client wanted to really challenge its business leaders in the emerging markets to understand and identify risky business more effectively. The company's teams required training on understanding the risks and needed to be ready and willing to spot issues that required attention.
Some of the employees were new to the emerging markets and needed additional training to understand the laws and business practices in those regions.
We worked with the client to build a workshop for a series of executive-level sessions held in Middle-East countries. The workshops were built to mimic the issues that the client was facing in some markets and challenged the attendees to think differently about risk. They were half-day sessions that involved the groups breaking off into smaller teams to handle complex tasks.
The issues that were covered included:
- Corruption issues in various forms, including engaging the local government in tenders
- Export-control and trans-shipment issues for the company's products
- Issues with pricing variations from logistics providers handling imports
- Human-trafficking issues around a construction company supplier
- Managing complex government and business inter-relationships with suppliers
- Conflicts of interest across suppliers
- Bid rigging and collusion across distributors.
- Designing the workshop
- Drafting the material and arranging locations (in our offices or the client's offices)
- Attending and facilitating all sessions in country and in multiple languages
- Drafting a report for management summarising the identified concerns
- Drafting a gap analysis and identified areas for improvement
- Report out to all participants
- Face-to-face training workshops in various countries.
About two weeks to build the material and then each in-country session took two to three hours, depending on the size of the operation.