Refreshing a code of conduct and key policies for the 21st century
The client is a multinational company operating luxury hotels and managing real estate in over 20 countries.
The feedback from the business was that the code of conduct was legally drafted, yet incomprehensible by the global teams. Likewise, the rest of the policies and procedures were complex and unwieldy.
The client wanted a total redraft of all the material and the company was expected to adhere to the strict branding guidelines throughout the entire process.
We worked with the client to build a new code of conduct, managing the content, design and even printing. The policies and procedures were also redrafted, reformatted and retranslated into several languages. The entire process meant several groups needed to be engaged in the project and all stakeholders had to approve the revised material before release.
We ran all the sessions and coordinated all the drafting, reviews and release of the finished product.
- New code of conduct in English and multiple other languages, fully designed and printed.
- New set of policies and procedures for key compliance areas in multiple languages.
About two months in total. We ran several groups sessions with the company to gain input and sign off on the redrafts and made sure that all stakeholders were engaged as part of the process.