The Red Flag Group®
corporate code of conduct

Refreshing a code of conduct and key policies for the 21st century

Refreshing a code of conduct and key policies for the 21st century

Challenge

The client is a multinational company operating luxury hotels and managing real estate in over 20 countries.

The feedback from the business was that the code of conduct was legally drafted, yet incomprehensible by the global teams. Likewise, the rest of the policies and procedures were complex and unwieldy.

The client wanted a total redraft of all the material and the company was expected to adhere to the strict branding guidelines throughout the entire process.

Answer

We worked with the client to build a new code of conduct, managing the content, design and even printing. The policies and procedures were also redrafted, reformatted and retranslated into several languages. The entire process meant several groups needed to be engaged in the project and all stakeholders had to approve the revised material before release.

We ran all the sessions and coordinated all the drafting, reviews and release of the finished product.

Deliverables

  • New code of conduct in English and multiple other languages, fully designed and printed.

  • New set of policies and procedures for key compliance areas in multiple languages.

Timeline

About two months in total. We ran several groups sessions with the company to gain input and sign off on the redrafts and made sure that all stakeholders were engaged as part of the process.

Why The Red Flag Group®

Practical

We are practical and know how to write in simple non-legal text. We can write material that can be used by all employees at all levels by explaining complex issues in simpler terms.

Logistics management

We arranged operations in several locations, managed the entire process from start to end and provided the necessary support to carry out primary activities.

Fixed price

We charged a fixed price for the project and managed all external costs like printing in order to streamline the project and prevent the client from having to engage multiple vendors.

Country and regional experience

We are updated on current issues in your particular country in order to ask the right questions and to obtain an accurate understanding of your business concerns. Cultural sensitivity is important to us when advising our clients.